Credit & Collections – Enabling Financial Stability, Powering Global Growth
At Revvity, Credit & Collections is more than managing receivables — it’s about safeguarding financial health, enabling commercial success, and minimising credit risk by ensuring the prompt collection of outstanding receivables and maintaining healthy customer credit relationships. Our Credit & Collections center in Kraków plays a pivotal role in supporting the Life Sciences and Diagnostics businesses across Europe, the United States of America, and Canada, serving as a global hub for expertise, insight, and continuous improvement within the invoice-to-cash process.
Jason Pratt,
Global Head of Credit & Collections
Our Credit & Collections team in Kraków is a diverse and dynamic group: 36% men and 64% women. Our team has a strong and well-balanced mix of experience, from Interns through to Managers, speaking 11 languages, transacting in 10 currencies, and supporting over 5,000 customers across 49 countries. They bring energy, dedication, and insight — with 7 employees hired in the last year, 30 with more than one year of service, and 15 with the longest tenure — making Kraków a hub for professional growth, innovation, and excellence.
End-to-End Credit & Collections Excellence
The Kraków team operates at the heart of Revvity’s financial operations, managing complex customer portfolios and ensuring disciplined, customer-focused cash collection. From proactive credit risk assessment to dispute resolution and payment reconciliation, the team transforms financial complexity into structured, transparent, and efficient outcomes.
Credit Risk Management: Thoughtful credit assessments and ongoing monitoring that balance risk mitigation with commercial enablement, supporting sustainable growth across diverse markets.
Collections & Cash Optimization: Strategic, customer-centric collection practices that drive timely payments while maintaining strong, long-term relationships.
Dispute Resolution & Root Cause Analysis: Collaborative problem-solving that goes beyond resolution, identifying underlying process improvements to prevent future issues.
Stakeholder Partnership: Close collaboration with Sales, Customer Care, Finance, and regional leadership to align financial discipline with customer experience.
Cash Application: Ensures all incoming payments are accurately posted, reconciled, and applied in line with SLAs and Group strategy, while streamlining processes through best practices and automation, and collaborating with Customer Care, Collections, and Finance to resolve discrepancies and ensure smooth operations.
Reporting: Provides timely, accurate, and actionable insights across Credit & Collections, producing global and regional performance metrics, monitoring KPIs such as DSO, overdue exposure, and dispute trends, and enabling informed decision-making across Europe, the United States of America, and Canada.
Centre of Excellence: Leads the development and implementation of best practices, drives process standardization, and fosters continuous improvement, collaborating with cross-functional teams, leveraging emerging technologies, and supporting professional development to enhance efficiency, effectiveness, and consistency across global Credit & Collections operations.
Magdalena Kaczmarek,
Team Manager Credit & Collections
Operating within the highly regulated Life Sciences and Diagnostics sectors, our Credit & Collections professionals navigate complex contractual, regulatory, and market-specific requirements with confidence. The Kraków team brings deep understanding of regional regulations, payment practices, and customer behaviors — ensuring compliance, consistency, and informed decision-making across markets.
Looking Ahead
Our Credit & Collections team in Kraków represents financial stewardship with purpose — protecting Revvity’s financial foundation while enabling scientific innovation worldwide. With dedicated Cash Application, Reporting, and CoE functions embedded within the team, Kraków is uniquely positioned to provide insight, drive best-in-class processes, and influence outcomes across the business.
This is Credit & Collections at Revvity: where analytical insight, operational excellence, innovation, and intelligent automation come together to deliver measurable impact — supporting our mission to advance science and improve lives.