Breaking Language Barriers, Fostering Customer Success: Our Customer Care Team in Krakow
At Revvity, exceptional customer care isn't just about answering questions—it's about creating seamless experiences that drive business success across borders. Our Customer Care center in Krakow exemplifies this philosophy, serving as the operational pillar for order-to-cash management across the Life Sciences and Diagnostics sectors throughout the EMEA region.
Klaudia Wiśniewska,
Customer Care Service Lead,
Operating across 14 countries requires more than translation - it demands cultural fluency and technical precision. Our multilingual team provides native-level support in 10 languages: Italian, Spanish, French, German, Finnish, Swedish, Danish, Norwegian, Dutch, and English. This isn't just about speaking the language; it's about understanding the nuances of how business is conducted in each market.
Comprehensive Order-to-Cash Excellence
Our Krakow team manages the complete customer lifecycle, transforming what could be complex, multi-step processes into streamlined experiences. From the moment a customer places an order through final payment reconciliation, our agents orchestrate every touchpoint:
Order Processing & Management: Swift, accurate order entry and validation, ensuring customers receive exactly what they need, when they need it.
Invoice Generation & Management: Precise billing processes that maintain transparency and facilitate smooth financial operations.
Dispute Resolution: Proactive problem-solving that turns potential challenges into opportunities to strengthen customer relationships
Payment Processing Support: End-to-end cash management that keeps business flowing smoothly for both Revvity and our customers.
The Regulatory Advantage
What truly differentiates our Krakow operation is the regulatory expertise our team brings to every interaction. In the highly regulated Life Sciences and Diagnostics sectors,
compliance isn't optional - it's critical. Our agents don't just process orders; they serve as knowledgeable guides who understand country-specific regulatory requirements across EMEA markets. This expertise means customers receive not just efficient service, but compliant, country-specific guidance that protects their operations and accelerates their success.
Technology-Enabled Excellence: RPA and AI at Work
Our commitment to operational excellence is powered by cutting-edge technology. Our processes are enhanced by Robotic Process Automation (RPA) and AI solutions that work seamlessly alongside our human experts:
RPA-Driven Efficiency: Automated workflows handle routine tasks like data entry and status updates, freeing our agents to focus on complex problem-solving and relationship building.
AI-Enhanced Decision Making: Intelligent systems support our team with real-time insights and automated routing of inquiries to the most qualified specialists.
This technology integration doesn't replace the human touch—it amplifies it, allowing our multilingual experts to dedicate more time to providing the personalized, regulatory-compliant guidance that our customers value most.
Anna Osikowicz,
Customer Care Sales Lead,
After 12+ years in life sciences customer care, I've learned that exceptional customer experience isn't just business strategy—it's our responsibility to customers advancing human health.
Every day, my team supports scientists and researchers solving humanity's greatest health challenges. When we deliver outstanding support, we're not just solving technical issues—we're enabling discoveries that change lives. That's the powerful purpose that makes customer experience truly the heart of everything we do.
Human-Centered Service, Technology-Powered
While our team leverages advanced RPA and AI systems, the human element remains central to our approach. Each customer interaction is an opportunity to demonstrate Revvity's commitment to scientific advancement and customer success. Our agents combine process knowledge with genuine care, supported by intelligent automation that ensures consistency, speed, and accuracy in every transaction.
Looking Forward
Our Customer Care team in Krakow represents more than operational efficiency—it embodies Revvity's commitment to enabling scientific breakthroughs through exceptional, technology-enhanced support. As we continue to expand our RPA and AI capabilities alongside our human expertise, this team remains at the forefront of customer-centric innovation, proving that advanced automation and personal service can work hand in hand.
This is what Customer Care means at Revvity: where linguistic diversity, regulatory expertise, and intelligent automation converge to create experiences that drive meaningful results, enabling our customers to focus on what matters most: advancing science and improving lives.