Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
As an IT Support Specialist, you will be part of the EMEA IT support team, delivering high-quality technical assistance to Revvity end users across the region. You’ll be responsible for resolving hardware and software issues, maintaining IT systems, supporting lab environments, and ensuring top-tier customer service.
Key Responsibilities
Diagnose and resolve software and hardware issues (Windows, Office 365, Android, iOS)
Provide hands-on IT support for end users across the EMEA region
Analyze problems and apply fixes or escalate to relevant support teams
Log and update all incidents and service requests in the IT service desk system
Install, configure, and upgrade IT equipment and software
Troubleshoot issues with printers, copiers, scanners, and lab IT systems
Deliver outstanding customer service in all user interactions
Communicate effectively with technical and non-technical users at all levels
Create and maintain user-friendly IT documentation and guides
Requirements
Proven experience in IT support or a similar technical role
Strong knowledge of Microsoft Windows, Office 365, mobile OS (Android/iOS)
Excellent troubleshooting and problem-solving skills
Strong interpersonal and communication abilities
Customer-focused mindset with a proactive attitude
Experience with IT service desk tools and documentation practices
Ability to manage multiple tasks and priorities effectively
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