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Service Contracts Operations Specialist

Full time Krakow (City), Poland Req ID JR-041889
Scientists wearing lab coats

Revvity | About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Key Responsibilities:

  • Creates service contract quotations for customers, Service Sales and Service.
  • Modifies service contract quotes
  • Verifies that any discounts provided on the quote and / or contract conforms to the Revvity’s discount approval matrix and process.
  • Validates the data integrity of purchase orders versus quotes and Revvity policies
  • Booking service contracts and communicating contract confirmations to customers
  • Planning PMs after booking contract
  • Maintain information on customer assets and customer contacts
  • Utilizes and explores best practices concerning bids, credit analysis, and safety registrations, booking contracts and records retention.
  • Timely maintenance of all records in SAP, SFDC, or any other Sales Automation tools to support field in providing accurate forecasting.
  • Manages external and internal queries in a professional, client-oriented manner (request for quotes, pricing, T&C’s, etc.)
  • Works closely with the various departments early in the contract process to develop proposals, oversee preparation of contracts, monitor progress, discuss potential operational issues and develop follow-up plans to address such issues.
  • Managing invoice disputes linked to service contracts
  • Management of service warranty extensions and modification of point of sale service contracts
  • Maintain the controlled documents linked to service contracts quotes & service contracts

Basic Qualifications:

  • Bachelor’s Degree OR
  • 2+ year’s Administrative experience in a sales environment.

Preferred Qualifications:

  • Proficient with MS Office Suite, Specifically Excel and Word.
  • Experience working with a CRM, sales automation software, and SAP.
  • The ability to develop solutions to problems.
  • Be able to accurately and quickly manage specific tasks through prescribed processes and use critical thinking to bridge process gaps on non-standard tasks.
  • Strong to attention to detail, working accurately and efficiently
  • Effective communications skills at all levels of an organization, including the ability to solicit information and translate business needs into technical solutions.
  • Be able to work under pressure with minimal supervision to meet deadlines, including multitasking in a high volume transactional environment.
  • Be able to re-order project priorities on short-notice and adapt to changing requirements.
  • Pro-actively suggest process improvement opportunities
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