Onsite Software Engineer - Chicago, Illinois

What We Provide

Join our team as an Onsite Software Engineer based at our customer facility in Chicago, IL, where you'll deliver expert technical assistance by diagnosing and resolving software issues for Diagnostics Software Services (DSS) applications.

In this customer-facing role, you'll conduct thorough complaint investigations, implement escalation procedures when necessary, and maintain comprehensive documentation throughout the support process. You'll also participate in software configuration activities while consistently meeting or exceeding standards for customer satisfaction, quality, and operational efficiency.

This position offers extensive interaction with both team members and customers, requiring strong professional communication skills and the ability to respond swiftly to address customer concerns. As our onsite technical expert, you'll be instrumental in maintaining seamless diagnostic operations that directly impact healthcare outcomes.

**The position will be onsite 3 days a week in Chicago, Illinois.  **

Applicants must be currently authorized to work in the United States on a full-time basis for any employer

KEY RESPONSIBILITIES

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

BASIC QUALIFICATIONS

• Associate degree and Two+ years of experience in software configuration or support OR BS degree and Two+ years of experience in software configuration or support.
• Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio.
• Technical experience with writing and executing SQL statements.

PREFERRED QUALIFICATIONS

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.

WORKING CONDITIONS

• The position will be onsite 3 days a week in Chicago, Illinois.  
• Trips to Springfield, Illinois may occur with prior notice.
• This position requires travel to Ohio as needed for onboarding and recurring training purposes.
• General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.

The base salary range for this full-time position is $80,000-$92,500. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.