Care Coordinator

The Care Coordinator plays a critical role in ensuring continuity of care for newborns
identified through hearing screening programs. This position focuses on reducing loss to
follow-up after newborn hearing screening, providing guidance to hospital screening
programs, and supporting outcome monitoring efforts for the Texas Early Hearing
Detection and Intervention (TEHDI) Program. This role requires critical thinking,
resourcefulness, organizational skills, and a commitment to improving hearing health
outcomes for newborns and families.

Key Responsibilities:

Care Coordination & Case Management (70%)

• Utilize provided software system to identify and prioritize cases requiring care
• coordination intervention based on established guidelines
• Contact healthcare providers and screening facilities to gather missing or incomplete Early Hearing Detection and Intervention (EHDI) records
• Facilitate timely follow-up appointments and diagnostic services for infants who did not pass screening
• Document all care coordination activities, maintaining accurate, up-to-date case records
  

Outcome Monitoring & Quality Improvement (15%)

• Monitor and analyze care coordination outcomes using established procedures
• Contribute to regular reports tracking key performance indicators including loss to follow-up rates, time to diagnosis, and intervention enrollment
• Assist the TEHDI Program Manager with data collection and outcome analysis

Training & Technical Assistance (10%)

• Assist in developing and delivering educational materials and resources for screening providers
• •Troubleshoot basic technical and procedural challenges faced by screening sites, escalating to Support team as necessary

Administrative & Additional Duties (5%)

• Participate in team meetings, quality improvement initiatives, and professional development activities
• Perform additional tasks as assigned by supervisor
  

Basic Qualifications:

• AS/AA degree and one year of care coordination experience in a medical setting
• OR 2 years’ experience in medical customer service

Preferred Qualifications

• BS/BA or AS/AA degree and two years of care coordination experience in a medical setting
• 3-4 years’ experience in newborn hearing screening
  

Travel Requirements:

• Up to 10%
  

The base salary range for this full-time position is 59,259.20 OR 28.49 USD Hourly This range reflects the minimum and maximum target for a new hire in this position. The base pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered."

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.