Inside Sales Representative

At ViaCord, a Revvity company, we’re driven by the mission of delivering life-changing stem cell preservation and genomic services to families, and that requires team members who are passionate, collaborative, and committed to excellence. As a Senior Sales Representative, you’ll combine the responsibilities of a top-performing sales rep with the ability to influence and support the way our remote contact center team operates. This is a role for someone who has already demonstrated success in both selling and operational leadership, someone who can consistently achieve their own sales goals while serving as a trusted resource for colleagues and a bridge between management and front-line reps

Responsibilities:

Sales & Consumer Engagement

• Achieve daily, weekly, monthly, and quarterly sales goals through consultative selling to expecting families.

• Master ViaCord’s products and services to educate consumers with accuracy and clarity.

• Deliver an exceptional consumer experience by handling escalated calls, resolving service challenges, and ensuring families feel supported at every step. Operational Support & Leadership.

Operational Support & Leadership

• Act as a go-to resource for teammates on systems, processes, and product questions.

• Serve as a subject matter expert on ViaCord’s commercial systems (Salesforce, Oracle, WebEx, Zendesk, Microsoft, DocuSign).

• Monitor contact center coverage and escalate staffing gaps to management to maintain service levels.

• Ensure adherence to departmental policies, including PTO scheduling and on-call rotations.

• Participate in the commercial on-call program and provide required weekend support as scheduled.

• Partner cross-functionally (operations, billing, shipping, etc.) to quickly resolve order discrepancies and service issues.

• Maintain proficiency in a broad set of skills through cross-training across sales and service functions.

• Support onboarding and training of new hires by providing peer mentorship, best practices, and product expertise at the direction of management.

• Deliver peer training and retraining on processes and systems; develop clear user guides and work instructions.

• Contribute to departmental initiatives, process improvements, and projects that enhance consumer and team experience.

• Serve as a liaison between management and front-line reps, communicating team needs upward and reinforcing leadership direction.

Basic Qualifications:

• Bachelor’s Degree

• 7+ years of sales experience

Preferred Qualifications:

• Sales experience in a sales or service role in a contact center or direct-to-consumer.

• Demonstrated success influencing and motivating peers, even without direct authority.

• Proven ability to handle escalations, resolve cross-functional challenges, and maintain high customer satisfaction.

• Track record of excellence in CRM and software proficiency (Salesforce, Oracle, WebEx, Zendesk, DocuSign, Microsoft Office).

• Strong interpersonal, written, and verbal communication skills with the ability to adapt to multiple audiences.

• Experience in facilitating training sessions.

• Continuous Improvement certification (Lean, Six Sigma, etc.).

• Bilingual in Spanish/Chinese.

Working Conditions:

• The primary working condition associated with this position is working independently in the office environment.

Location:

• This position is a remote role.

Days/Hours:

• The shift is Monday - Friday

• The shift times are 12 PM EST - 9 PM EST or 9 AM PST/6 PM PST

*Please note: Please note that there will be an occasional required

10am - 7pm ET Saturday shift, for which you can take a weekday off

​ leading up to it.

You’ll Be Successful If You:

• Consistently balance sales targets with operational responsibilities.

• Influence and support peers through collaboration, problem-solving, and subject matter expertise.

• Thrive in a fast-paced, virtual contact center environment where adaptability is key.

• Are recognized as the person others rely on when there’s a tough question, a system glitch, or a customer who needs extra care.

• Aspire to grow into a people manager role and demonstrate the leadership qualities that will prepare you for that next step.

#LI-MB1

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.