Field Service Engineer, Diagnostics

Field Service Engineer

We are looking for a Field Service Engineer in Denmark. This role will be working hands-on with Revvity’ s Diagnostics and Life Science instrumentation. In this role, the Field Service Engineer will act as the face of the company, ensuring customer’s needs are met or exceeded. Supported products to include, primarily, our Reproductive Health portfolio of Immunoassay Analysers and Mass Spectrometers, later expanding to Revvity’s broader portfolio including Liquid Handlers, Plate Readers, Imaging systems etc.

Role Description:

• Perform field service as advised by Customer Care in conjunction with the Service / Team Leader. Carry out installation, maintenance and repair of the current and future Life Science / Diagnostics instrument portfolio. Provide first line, onsite, user training on Life Science / Diagnostics Systems. 

• Organising routine maintenance allocated on a monthly basis. 

• Ensures that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.  

• Adopt personal working practices to meet or exceed customer expectations.

• Maintain an ethos of working practices that boost personal and team KPIs.

• Manage personal service spares issued and inventory records to the highest standard.  Ensure all anomalies are quickly and effectively reported and resolved.

• Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.

• Complete all Work Orders and associated documentation within a day of completion. Ensure all E Learning, Expense Claims and Vehicle related forms are retuned on time.

• Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Role Requirements:

• Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given.

• Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications.

• Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.

• Strong customer service ethic.

• Prepared to travel (avg 1 – 2 nights away per week).

• Full driving license.

What We Offer:

• Strong technical support and mentoring

• Meaningful work with professional customers

• Career development opportunities

• Collaborative and diverse environment

• Package inclusive of salary, commission, private healthcare, company car life insurance and more

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