Sr. Software Service Specialist

DUTIES:

• Address various project management issues based on their stage in the implementation and design process.

• Facilitate kickoff meetings focused on training, installation, upgrade, or customization of the REVVITY portfolio of software projects.

• Conduct regular customer calls to resolve obstacles impacting project progress.

• Responsible for the design and delivery of advanced visual analytics.

• Implement work plans with accountability for customer satisfaction, work quality, timeliness, and risk mitigation.

• Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions.

• Support the team in prioritizing the workload, balance time and costs, and delight customers with solutions delivered.

• Identify opportunities to improve solution quality and delivery processes.

• Facilitate voice of customer to product management.

• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring clear communication across leadership levels.

REQUIREMENTS:     

• Bachelor's degree in Business Administration, Project Management, Information Science, Biology, Chemistry, or related field of study, plus 5 years of experience in any job title/occupation/position involving project management or risk management.

• Experience specified must include 5 years of experience with each of the following: Using data visualization tools including Tableau and Power BI; Using project management tools including Asana, Jira, Microsoft Project, Dashboards, and Tollgate reports; Creating project plans using Waterfall, Agile, Lean , Scrum, and Kanban methodologies outlining the scope, objectives, timeline, and deliverables milestones; Working on project management or software implementation projects; Developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning; Implementing work plans with accountability for customer satisfaction, quality, timeliness, and risk mitigation; Using tools (including Microsoft Project and Excel) for tracking progress and collaboration; Coordinating tasks, resources, and team members to ensure project execution; Using analytical skills to address and resolve issues that arise during the project lifecycle; Maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, timeline, and deliverables; and Leading technical meetings with customers to address project management challenges throughout the implementation and design process.

• Telecommuting may be permitted from anywhere in the United States.

COMPENSATION RANGE:

The annual base salary range for this full-time position is $119,397 - $127,250. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.