Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
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·Team handling and coordinate between Internal and External teams.
·Forecast the challenging situations and work planning for the team.
·Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials
·Responsible for handling Toll Free services
·Support customers with product information, TAT, and other related communication
·Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
·Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
·Manage recruiting, training and performance management of customers service executives
·Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.
·Evaluate customer support system and prepare action plans to improve the customer service department
·Implement Quality Management System for Customer Care department
·Ensure all customer service activities support and strengthen the strategic objectives of overall organization
·Responsible for ensuring 24/7 customer call management
·Inventory management to customers
·All out source sample shipment management by coordinating & following up from receive to report.
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