Product Specialist

Pre & post-sales support

• Work with the sales team to improve sales execution and maximize prospect conversion rates, ensuring, during customer interaction, customer needs are well qualified, presenting & demonstrating solutions, competitive effective positioning of our benefits and price, and ultimately improving our win rate within the available market to grow our share position.
• Assist the sales team in assessing customer needs, differentiating from competition Revvity’s value proposition, and handling customer objections.
• Provide a high degree of technical support to the local teams and our users, including instruments.
• demonstrations, sample running, technical guidance on quoting and troubleshooting.
• Act as a technical consultant to our customer quoting process to ensure the suggested configurations, meet customer needs and all commitments made fall within the performance specifications of the instrument.
• Support the internal and external sales force for tenders and offers by defining configurations and application solutions that “fit” with customers’ requests.
• Assist the Sales team in the development of targeted account strategies to deliver annual business & share growth targets for our key accounts.
• Generate a strong customer referral base and utilize effectively as needed.
• Work with R&D, the BU, field sales and service teams and customers to develop new application support data (priorities being given by Product Leaders).

Demonstrations:

• Plan and manage the demos in agreement with Sales and Account Managers, reporting the outcome (won/lost and revenue).
• Provide effective and timely high-level demonstrations.
• Own the relevant demo-instruments inventory on defined product lines – responsible for conditions and locations in coordination with the Centre of Excellence in Pune.

Marketing:

• Provide technical competitive intelligence for differentiation over competition and reaction to competition’s tactics.
• Provide content for marketing collateral.

Training:

• Assist in training of internal/external sales channels (Account Managers, Instrument Specialists, Agents) to drive sales activities.
• Develop sales professionals’ skills for simple demos and independent selling.
• Provide training assistance to Service partners (Service and Application Engineers) on “how to use” instruments.
• Develop customer training material and guarantee adequate standards of excellence in customer training.
• Deliver product training to key and strategic accounts.

Education and Experience:

• Post Graduate Degree and above in Life Sciences and its applied subjects, experience in working with relevant instruments e.g., multi-mode plate readers, cell culture & bioassay applications, cell biology, fluorescence imaging & analysis (confocal / HCS), proteomics & live animal imaging systems (IVIS). A young PhD could also apply.
• 6-7 years Previous sales/FAS experience an advantage, though we would welcome applications from laboratory scientists who have relevant experience.
• Ability to define and promote added value solutions for customers
• Good and fluent English, to communicate internally and regional languages a plus. IT literate.

Competencies:

• Meetings, conference calls, and process documentation will require good verbal and written communication skills. Capability to prepare and conduct lectures, presentations, and training to a diversified audience is essential.
• Must be Professional and Ethical with high Integrity.
• Proactive mindset with strong sense of responsibility and ownership. Ability to analyze and solve complex problems. Capable of influence and motivating others.
• Strong interpersonal skills
• Ability to operate independently and as part of a team.

Travel:

• Available to travel across the region - average 60% per week as per the assigned territory.
• Prepared to travel occasionally to support other areas outside the office location.