Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers.
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
- Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Execute preventive maintenance calls as scheduled.
- Align personal working practices with the department’s performance targets.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest specified.
- Make returns of all fully completed service documentation, Service Reports, Expenses Claims, on a daily basis.
- To ensure that quality standards are maintained while servicing the equipment.
- To maintain good communication at all relevant levels of customer organization.
- In case, customer gives poor rating while taking feedback about our services, necessary support has to be taken from colleagues and ensure that customer complaint is resolved
Knowledge Management
- To continuously update the technical knowledge of products.
- To develop applications knowledge.
- To develop soft skills related to communication, selling and customer management.
- Cross functional support - To support all colleagues as and when necessary aligning to objectives of organization growth.
- To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.
Basic Qualifications:
- Bachelor’s with minimum 8-10yrs of experience in Life Sciences Industry.
- Willing to travel 18- 22 days in a month.
- Proven track record in life sciences/Diagnostics business
- Exceptional verbal and written communication skills, with the ability to engage stakeholders across various sectors.
- Self-motivated and results-driven individual with adept negotiation skills.
- Collaborative team player willing to share knowledge and support colleagues
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