Digital Commerce Resolution Specialist (Afternoon hours)
Full time Poland - Remote (Home Based) Req ID JR-045005
Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
As a key player on the Global eCommerce Team, the digital transaction analyst ensures that Revvity’s largest B2B clients receive shipments on or before promise date by overseeing electronic transactions between Revvity and the client system.
Key responsibilities:
Meticuluously follow SOPs to ensure that orders are processed & shipped the same day
Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
Create and leverage cases when communicating with customers
Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders
Solve for immediate customer needs including complaints, issues, tasks, requests, or updates
Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively
Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process
Act as the customer facing “case owner” when the customer has reported a problem
Required qualifications:
SAP (Order Entry, Customer Master, Deals, invoice output settings)
Troubleshooting cXML or EDI orders
Addressing IDOC failures
Troubleshooting electronic invoices
Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
SFDC case management
Meticulous attention to detail
Excellent time management
Relentless commitment to deadlines
Excellent written and verbal communication skills
What We Offer
Private healthcare, including dental care, through Lux Med
Life and long-term disability insurance through Generali
MultiSport card and a broad range of social benefits
Christmas vouchers and subsidies for vacations and childcare
Option to borrow office equipment for your home workspace
Tuition reimbursement
Employee referral program
Internal career development opportunities across multiple business areas
Modern office facilities, including parking
Bike subsidy
CSR and sports initiatives
Relaxation, gaming, and nursery rooms
Up to 4 additional vacation days
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