Field Service Engineer

Job Purpose

We are seeking a skilled and experienced Field Service Engineer to join our dynamic and dedicated service team. In this role, you will split your time between servicing and refurbishing products at our Galicia site (approximately 50%) and working collaboratively with the Field Service team to support customers across Spain as needed. You will play a key role in maintaining and managing a wide range of instruments and installations, including laboratory network solutions, ensuring exceptional service delivery.

Upon joining us, you will receive extensive training opportunities both in Spain and at our HQ in Germany.

Apply today and join us in expanding the boundaries of human health through science!

Principal Accountabilities

• On-site Equipment Care:Maintain, refurbish, and repair a diverse range of our cutting-edge equipment at our Madrid site.
• Customer-Centric Support:Travel to customer sites across Spain to deliver outstanding instrument maintenance, repairs, and troubleshooting.
• Proactive Assistance:Provide telephone support to resolve instrument-related issues efficiently.
• Installation Excellence:Ensure the installation and decommissioning of instruments is carried out with precision and professionalism.
• Cross-Functional Collaboration:Partner with teams across Sales, Customer Service, Marketing, and Logistics to ensure seamless operations.
• Customer Care:Build strong, lasting relationships by consistently providing exceptional service and professionalism.
• Inventory Mastery:Manage and maintain your spare parts inventory to ensure swift, uninterrupted service.
• Application Expertise:Offer software and application support, ensuring customers maximize the potential of our solutions.
• Organised Excellence:Complete administrative tasks promptly and accurately, adhering to company policies and quality standards.
• Performance Driven:Align with company KPIs and policies to achieve and exceed expectations.

Qualifications

• An Electronic or Mechanical Engineering qualification (ideally degree level or achieved through work experience)

Experience

• At least two years’ experience working with instrumentation, ideally in a laboratory environment
• Experience with IT information systems, preferably in a hospital environment
• A keen interest in medical diagnostics and associated products, with a desire to develop a career in this field

Attributes & skills

• Ability to organise and priorities daily work, with little supervision.
• Self-motived with a keen desire to learn and succeed.
• Strong communicator and can easily develop good working relationships.
• An independent thinker, you will thrive within a small company environment, be flexible and dynamic within this growing company
• Corporate and environmental sustainability adherence to minimise the impact of business activities on the environment

Our Values

Embrace the unknown- every big idea starts with a bold, fundamental question: What If?
Passion for people- our people are our greatest asset and fuel our success in service of humanity.
Collaborate for success- we put team before self to achieve the unexpected with transparency, accountability and integrity.
Partner with purpose- we inspire new paths with customers to accelerate positive outcomes.

Benefits

We offer a range of benefits, including:

• Attractive annual leave package (22 days + Public Holidays within Spain)
• Company car
• Laptop + iPad + Mobile phone
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Benefit from our Skillsoft learning and development platform, offering a wide range of modules to tailor your personal growth.
• Meal vouchers
• Additional private healthcare insurance