Sr. Quality Control Product Coordinator

Job Summary

BioLegend is seeking a highly organized, detail-oriented, professional, respectful, and positive Senior Product Coordinator to join the Quality Control team. The Senior Product Coordinator will play a crucial role overseeing product submissions, labeling, prioritization, back orders, and product release activities for the entire QC Department. This position involves close collaboration with group leads, supervisors, and QC department heads to ensure efficient QC process and accurate reporting. The candidate should be able to understand instructions, ask questions, and execute tasks independently, effectively, and timely. Punctuality, reliability, and clear communication are crucial.

An ideal candidate will be one who is open to feedback and actively seek opportunities for growth and development. A candidate who demonstrates great attention to detail, honesty, and integrity. The Senior Product Coordinator will help with various operational aspects and projects related to QC efficiencies, run team bonding and building events for QC, and help to oversee the administrative needs of the QC Department. They will serve as a liaison for all members of QC and other interdepartmental teams such as planning, customer service teams, production, inventory control, manufacturing, finance, phlebotomy, and others.

Senior Product Coordinator will also be responsible for filing and monitoring experimental data in internal databases, document and inventory management, and for providing accurate timelines for QC product release activities. The Sr. Product Coordinator will help to generate KPI numbers for QC, contribute to department monthly and annual reports, give presentations, and supervise members reporting to them.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Product Submissions and Labeling:

• Monitor and label product submissions to QC, ensuring accurate tracking and adherence to testing timelines.
• Prioritize QC samples based on priority status and update electronic and physical locations if there are changes in prioritization
• Place and deliver FGI requests
• Closely work with other member of the QC Leadership team and associates to provide accurate ETAs for products

Team Supervision and Performance Management:

• Supervise, mentor and direct the QC Data Entry team staff and other direct reports.
• Supervise the phlebotomist and coordinate blood donation program activities in their absence.
• Oversee performance, training, and development of the QC Data Entry team and the phlebotomist.
• Help develop and monitor annual goals for direct reports.
• Conduct performance reviews, and oversee all other performance management by developing performance improvement plans and processes for the direct reports.
• Train new staff and other team members as needed.

Product and Data Management and Reporting:

• Update internal databases with product testing conclusions, data/ documents and notes.
• Maintain and update internal product inventories.
• Generate NAV and QC other reports via exports from databases and analytics to support the teams.
• Work with internal teams (IT, planning) to support the ERP system.
• Generate B/O and top dollar B/O reports and other reports as needed and closely work with members of the QC Leadership team to help expedite product release
• Create summaries of key performance indicators (KPIs) for monthly reports.
• Prepare Data Entry team slides for departmental reports.
• Liaise with other departments, including planning, customer service, production, manufacturing, finance and others

Administrative and QC Team Support:

• Manage data files and maintain lab cleanliness.
• Assist with and execute miscellaneous organizational tasks and projects.
• Run and support team bonding and building events.
• Oversee other internal employee involvement and employee recognition efforts (e.g. birthday cards, question of the week etc.)

Procurement and Documentation:

• Oversee the ordering and restocking of commonly used items by QC (including kitchen items, facial masks etc.), place purchase orders for QC department and send for approval to supervisor
• Follow ISO 13485:2016 and MDSAP requirements, SOPs and other quality documents.
• Write and edit SOPs and other quality documents and forms as needed

Continuous Improvements:

• Identify and execute efficiency and productivity improvement projects.
• Identify gaps within the data review and reporting process and help to suggest and execute improvements.
• Identify and support issues related to ERP reporting and usage and suggest improvements to allow efficiencies

 Cross-Functional Collaboration:

• Work proactively with multi-disciplinary teams to streamline and improve product release processes and workflows.

 Other Responsibilities:

• Give lunch and learn talks and other presentations.
• Generate data summaries and present formally as needed.
• Work with the team members to maintain cleanliness in QC lab and non-lab areas.
• Other projects or responsibilities as may be required; such as supporting updates to ERP system.

Minimum Qualifications – Education and Experience

• High school diploma, GED, or equivalent
• 2-3 years of experience in the biotech industry

Preferred Qualifications – Education and Experience

• Bachelor’s degree in a related filed (e.g., life sciences, business administration)
• Previous project coordination experience with good industrial mindset
• Experience in quality control, product and project coordination, or related roles
• Programming and coding skills are a plus
• Proficiency in using databases and software tools, and comfortable with technology; data analysis and visualization skills
• Strong organizational skills and attention to detail
• Excellent communication and teamwork abilities.
• Strong management skills (proven supervisory experience)
• Prior experience training employees
• Excellent written and verbal communication skills, and strong writing and editing skills, good spelling and grammar
• Good presentation, organizational, and interpersonal/influencing skills

Work Environment & Physical Demands

Office

While performing the duties of this job, the employee regularly works in an office setting. This position is intended to predominantly be an on-site position, although some remote work may be allowed on occasion with advance approval from supervisor. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

The base salary range for this full-time position is $28.80-$30.65/hr. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about thespecific salary range for your preferred location during the hiring process. 

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.