Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
Purpose of the Role
The Senior Manager, ServiceOperations,is responsible fordriving global service operations strategy and execution. This role focuses on optimizing processes, improving efficiency, and enabling digital transformation across service functions to deliver exceptional customer experiences and operational excellence.
Key Responsibilities
Strategic Leadership: Define and implement global service operations strategies aligned withServicebusinessobjectives. Partner with cross-functional teams to harmonize service processes and systems.
Process Optimization:Optimizeand streamline service contract management and renewal cycles throughdigital methods.Align with Service Delivery Leaders toestablish,maintainand reportKPIs for service performance and operational efficiency.
Digital Enablement: Drive adoption of digital tools and platforms (e.g.,SFS,portals, chatbots, AI-assisted support). Collaborate with IT and analytics teams to enhance service delivery capabilities.
Stakeholder Engagement: Act as a keyfacilitator andcontributor to strategic initiatives such asService Productivity,Service Offerings,Request-to-Service workstreams. Ensure alignment between global and regionalService businessprioritiesalong withsolutionsimplementations.
Lead Monthly/Quarterly/Other Global Service Business Reviews with Service Delivery and Finance. Lead escalation tofacilitateresolution of spare parts supply, quality, NPI, design, contractual or other service business related issues.
Qualifications
Bachelor’s degree in business, Operations, or related field; MBA preferred.
10+ years of experience in service operations or related functions.
Proventrack recordinserviceprocess optimization and digital transformation.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Core Competencies
Strategic Thinking
Operational Excellence
Influence Without Authority
Stakeholder Management
Project and Program Management
Communication
Digital Innovation
Cross-Functional Collaboration
Change Management
Key Performance Indicators (KPIs)
Service Contract Renewal& ConversionRate: Target improvement through automation.
Service Business Growth- Revenue and Prime Margin
Operational Efficiency Metrics: Reduction in cycle times and cost per transaction.
Digital Adoption: Percentage of service requests processed via digital platforms.
NPS/Customer Satisfaction (CSAT):Maintainor improve service-related NPS/CSAT scores.
Compliance & Accuracy: Zero audit findings on service processes.
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