Senior Product Specialist

【职位描述】

作为产品及应用领域专家，为销售团队和客户提供专业技术支持，推动产品销售、客户满意度及业务增长。通过售前技术交流、应用演示、方案设计、用户培训及售后应用支持，帮助客户实现产品价值并提升客户体验。

1. 提供售前技术支持，推动业务机会转化: 与销售团队协作，了解客户需求，提供产品演示、应用交流、技术方案设计及专业咨询服务，支持重点项目、招投标及业务机会推进。

Provide pre-sales technical support to drive business opportunity conversion: Collaborate with the sales team to understand customer needs, provide product demonstrations, application discussions, technical solution design, and professional consultation, and support key projects, tenders, and business opportunity advancement.

2. 提供售后应用支持，提升客户满意度: 负责客户培训、应用指导及技术问题排查，协助客户建立和优化实验流程，确保产品有效应用并提升客户体验。

Provide post-sales application support to improve customer satisfaction: Deliver customer training, application guidance, and technical troubleshooting; assist customers in establishing and optimizing laboratory workflows to ensure effective product application and enhance customer experience.

3. 开展产品与应用培训: 为销售团队、渠道伙伴及客户提供产品知识和应用培训，开发技术资料、培训材料及实践案例，提升相关人员的专业能力。

Conduct product and application training: Provide product knowledge and application training to sales teams, channel partners, and customers; develop technical documents, training materials, and best-practice cases to enhance the professional capabilities of relevant stakeholders.

4. 收集市场与客户反馈: 持续收集客户需求、市场趋势及竞争信息，识别新的应用机会，并向产品、市场及研发团队提供反馈和改进建议。

Collect market and customer feedback: Continuously collect customer needs, market trends, and competitive information; identify new application opportunities and provide feedback and improvement suggestions to product, marketing, and R&D teams.

5. 推动跨部门协作与业务支持: 与销售、市场、服务、研发及全球团队保持紧密合作，支持新产品导入、市场活动及重点客户项目，促进业务目标达成。

Drive cross-functional collaboration and business support: Work closely with sales, marketing, service, R&D, and global teams to support new product introductions, marketing activities, and key customer projects, contributing to the achievement of business objectives.

6. 其他: 根据业务发展需要及组织要求，承担与岗位相关的其他职责和项目任务，支持部门及公司战略目标的实现。

Others: Undertake other job-related responsibilities and project tasks based on business needs and organizational requirements, supporting the achievement of departmental and company strategic objectives.

【任职要求】

任职要求：

· 生命科学、生物技术、分子生物学、药物学、医学检验或相关专业硕士及以上学历。

Master’s degree or above in life sciences, biotechnology, molecular biology, pharmacology, medical laboratory science, or related fields.

· 具备3年以上生命科学相关行业应用支持、技术支持或实验室工作经验。

At least 3 years of experience in application support, technical support, or laboratory work in the life sciences industry.

· 具备扎实的分子互作（SPR）平台专业知识和实验技能，能够独立开展应用支持及问题解决。

Solid knowledge and hands-on skills in surface plasmon resonance (SPR) , with the ability to independently provide application support and solve technical issues.

· 具备良好的沟通表达、客户服务及跨部门协作能力，能够有效支持客户和销售团队。

Strong communication, customer service, and cross-functional collaboration skills, with the ability to effectively support customers and sales teams.

· 具有较强的学习能力和责任心，善于学习新工具新技术，并具备良好的英语沟通能力。

Strong learning agility and sense of responsibility, willingness to learn new tools and technologies, and good English communication skills.