Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative.
Applicants must be currently authorized to work in the United States on a full-time basis for any employer
KEY RESPONSIBILITIES
- Support software applications to provide proper case handling according to the Quality Management System.
- Create appropriate documentation for all work performed. This includes, but is not limited to:
- Independently troubleshoots, resolves, validates, and documents technical issues.
- Accurately classify and complete support cases.
- Complete all tasks for Complaint handling according to the Quality Management System.
- Understands the interaction between software applications in the same product family.
- Seeks assistance when making changes that may affect downstream processes or considered high risk.
- Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
- Being able to adapt quickly to the changing needs of our business and environment.
- Takes responsibility for work assigned and completed.
- Able to accept and take action from constructive criticism.
- Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
- Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
- Ensures the complete satisfaction of the customers.
BASIC QUALIFICATIONS
- Associate degree and 4-7+ years of experience in software configuration or support OR BS degree and 3-5+ years of experience in software configuration or support.
- Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio.
- Technical experience with writing and executing SQL statements.
PREFERRED QUALIFICATIONS
- Customer support experience using a case management system and troubleshooting technical issues.
- Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
- The ability to work independently as well as in a team environment.
WORKING CONDITIONS
- The position will be onsite 3 days a week in Chicago, Illinois.
- Trips to Springfield, Illinois may occur with prior notice.
- This position requires travel to Ohio as needed for onboarding and recurring training purposes.
- General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.
What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
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