Field Service Engineer - NJ/Greater NYC

Revvity is seeking a qualified candidate to join the Service Team in our Life Sciences & Diagnostics Business Unit. The individual will be responsible for supporting several testing labs in the greater New York City and New Jersey area.

Responsibilities include (but are not limited to):

Communication

• Installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service
• Independently troubleshooting, resolving, and testing technical issues.
• Accountability for assigned company assets to include:  Company vehicle, tools, test equipment, telecommunications equipment, personal service parts inventory, or other company owned assets.
• Completing all administrative tasks to include but not limited to time reporting and assigned training
• Following documented process and procedures in providing repair and maintenance support

Support The Customer Relationship

• Acting as primary Service liaison for customer, building a strong relationship ensuring their satisfaction
• Performing installations and delivering customer training for instrument operation and user maintenance, one on one or in smaller group sessions.
• Understand customer expectations and schedule work accordingly
• Drive toward zero service recalls and minimal down time of all supported equipment
• Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services applicable to Revvity supported products in the field.

Drive Organizational Growth

• Communicating service offerings including training, support, software, laboratory services products and field upgrades
• Contributing to account profitability through billable labor/travel, parts orders, billable install orders, moves and consumables.
• Demonstrating knowledge of and adherence to the installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
• Enhancing Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process

Basic Qualifications

• BS/BA in a STEM field and 2+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• Associate Degree in a STEM field with 4+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• High school diploma or GED and 6+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications

• Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills.
• Excellent organizational and communication skills.
• Valid Drivers License
• Experience in MS-Office products

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.